Claims Philosophy


To ensure that quality service is provided in the negotiation of optimum and speedy claims settlements for all clients.

In keeping with this philosophy and the values established by Fraser Fontaine & Kong Insurance Brokers Limited, the Claims Department displays integrity, professionalism, ethics and excellence in all its interactions with both clients and potential clients, in the delivery of unequalled quality service.


The Claims Department has always sought to develop solutions that extend our range of service in a prudent manner. We are fully cognizant of the technical language used in Insurance documents. To make it easier for our clients, we will provide them with a manual, which simplifies claims procedures, principles, completion and execution of relevant forms for the various risks. At times, we offer brief lectures to safety groups to create an awareness of our operations/responsibilities relative to policy conditions. This has always yielded positive response from existing clients.