Claims Philosophy

CORPORATE CLAIMS PHILOSOPHY

To ensure that quality service is provided in the negotiation of optimum and speedy claims settlements for all clients.

In keeping with this philosophy and the values established by Fraser Fontaine & Kong Insurance Brokers Limited, the Claims Department displays integrity, professionalism, ethics and excellence in all its interactions with both clients and potential clients, in the delivery of unequalled quality service.

FFK Reponses to Claims

ACCESSIBILITY TO CLAIMS PERSONNEL
  • We have over the years built a close relationship with our clients and are always accessible for responses to any queries arising from any incident/claim or potential claim.
  • The Claims Department has a set of service standards, which guide all our interactions with our clients/potential clients, and we strive to achieve excellence in the delivery of our claims product, whilst being governed by the maxim “Your Claim is our First Priority”.
RECOMMENDATION FOR INTERIM PAYMENTS
  • After the preliminary inspection, recommendations are usually made by us for an interim payment to enable early restoration of business activities and minimization of financial loss.
ON-SITE VISITS
  • On site visits are usually made immediately upon notification of any loss occurring on the insured property, arising out of the effects of a fire, flood, hurricane, earthquake and windstorm, to assist the client in the effective presentation of their claim and we arrange early inspection of the damage by an independent Adjuster.