Employee Benefits

“The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers.”
Sybil F. Stershic

FFK is one of the leading Insurance Brokerage in Jamaica; we also have one of the largest Employee Benefit Department comprising of 18 employees servicing more than 200+ unique accounts and 40,000+ lives.

Our employee Benefits team is dedicated and focus on building trusted relationships with our client and helping them augment their strategic objectives. With the complex and changing world of benefits we continually reinvested in capabilities and people to support our clients. This is further demonstrated in the organization of our team based on expertise as follows:

  • Account Servicing Department
  • Claims Department
  • Accounting Department
  • Sales Department
  • Marketing Department

With a competent, innovative and committed team we and will work to provide solutions that aligns with your organization objectives.

Standing L-R Debeisha Dyer,Kemar Edwards,Noel Russell, Arlene Henry,Susan ValentineSeated L-R-Andre Lyn, Satish Iyer, Jennifer Thompson, Ramone Cunningham

Contribution to the Industry

  • Awarded Best Medium Size Business for 2008 & 2009 by the Jamaica Chamber of Commerce
  • New Business Broker 2010,2011 & 2012 (1st Place)
  • Pioneer in creating the JHTA member health programme
  • Launched the first Preferred Partner Network (PPN) concept by a broker under “FFK Health First Premier Club Card”
  • Pioneered a special insurance pro-gram for the MSME Alliance
  • A base level customized major medical plan

Fundamental principles of Employee Benefits


  • We maintain separate sales and operations departments.
  • We handle more than 200+ accounts with over 40,000 lives
  • We manage an average of 1,000+ claim requests a month
  • We monitor Turnaround Times of insurers and try and keep a 10 working day claim settlement TAT
  • We issue more than 500 invoices on a monthly basis and make sure that your policies don’t lapse.
  • We are a Marsh correspondent in Jamaica


    • We compare the existing coverage with the market trends and covers
    • We monitor claims trends to facilitate gap analysis and provide our clients with cost effective solutions


  • We monitor the programme after implementation and conduct periodic claims reviews
  • We assist in wellness as we believe “Proactive works better than reactive”
  • We provide risk mitigation and cost control measures via the VAS programme


  • We design and implement a cost effective Employee Benefit insurance programme; including presenting benefits to employees.
  • We provide assistance for claims reimbursement and preauthorization.
  • We have a help desk for claims management and to assist in other queries.
  • We also engage in endorsement and enrolment support
  • We deliver timely invoicing to ensure smooth claim processing
  • We constantly monitor and mitigate the fraud
Our full range of Employee Benefit program allows the insured, complete peace of mind; knowing that his employees and company are not open to the elements of misfortune. The insured also has the confidence in knowing that he is helping to build better communities by offering to his staff secure saving, health and protection programs that last across generations.

Our package includes:

Group Pensions

Health Insurance – International

Overseas Travel Insurance

Group Personal Accident

Group Life

Group Health